Return Policy

At DAISOLVE Technologies, we want you to be fully satisfied with your purchase. This Return Policy explains how returns, refunds, and exchanges are handled for products purchased through our website.

1. Scope

This policy applies to all products purchased from our website, including smartphones, accessories, and related electronics. It covers returns for damaged, defective, or incorrect items, as well as requests for refunds or exchanges.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Returned within 7 days of delivery, unless otherwise agreed in writing.
• In original condition, unused, and with original packaging.
• All accessories, manuals, and documentation must be included.
• Free gifts or promotional items included with the order must be returned as well.

3. Non-Returnable Items

The following items cannot be returned unless they are damaged or defective upon delivery:

• Opened or used smartphones and electronics with broken seals.
• Products damaged after delivery due to misuse, accidents, or unauthorized repair.
• Customized or specially ordered items.
• Software, digital products, and downloadable content.

4. Return Process

Follow these steps to request a return:

1. Contact our customer support team within 7 days of receiving your order at info@daisolve.com or +254 790 835 039.
2. Provide your order number, product details, reason for return, and supporting photos if the item is damaged or defective.
3. Wait for a return authorization from our team.
4. Ship the item back in its original packaging or bring it to our Nairobi location, if directed.

5. Refunds and Exchanges

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.

• Refunds: Approved refunds are processed within 7 business days. Refunds are issued using the original payment method.
• Exchanges: If you request an exchange, we will ship the replacement item once the original item has been received and inspected.
• Shipping costs: Return shipping costs may be the responsibility of the customer unless the return is due to our error or the item is defective.
• Restocking fees: A restocking fee may apply to returns of non-defective items. We will notify you prior to processing the return.

6. Damaged or Defective Items

If the item you received is defective, damaged, or not what you ordered, please contact us immediately. We will arrange a replacement, repair, or refund after verifying the issue.

6.1 Inspection

Returned items undergo inspection to confirm the reported issue. If the item is found to be in good working condition and free of defects, the return may be rejected or a partial refund may be issued.

7. Warranty and Repairs

Many products include manufacturer warranties. Warranty claims are handled according to the manufacturer’s terms. If your product is covered by warranty, we will help you initiate the claim.

8. Order Cancellations

You may cancel your order before it ships by contacting customer support. If the order has already shipped, the return process must be followed to obtain a refund.

9. International Orders

For orders shipped outside Kenya, customs, duties, and taxes are the responsibility of the customer. Returns from international shipments may take longer and may be subject to additional fees.

10. Contact Information

11. Changes to This Policy

We may modify this Return Policy from time to time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Your continued use of our website means that you accept the updated policy.